Information Technology Services

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Mission Statement

Information Technology Services’ (ITS) mission is to provide secure, reliable, and integrated technology solutions in an ever-changing technological landscape to support the University community in alignment with the University Mission and Strategic Goals, while delivering excellence in customer service.

In support of this mission, ITS will:

  • Collaborate with the University community and outside entities to understand University technology and infrastructure needs and implement cost-effective, full-functioning solutions.
  • Ensure that all members of the University community can access and utilize the technology necessary to fulfill their roles, both academic and administrative.
  • Maintain open communication channels between ITS and the University community.
  • Strive to deliver timely and effective responses to individual and organizational requirements by developing and maintaining customer-oriented and technically skilled staff.
  • Implement security technologies and training as part of the University’s effort to protect both its community members and its information.
  • Continually assess existing and emerging technologies and seek to implement appropriate hardware and software in order to enhance individual and organizational effectiveness and experience.


Helpdesk Services & Info

The Information Technology Services Help Desk provides phone, email, and in-person support for faculty, staff and students who have issues related to computing at the 国产AV.  for more information about ITS Helpdesk Services.


Troubleshooting & Frequently Asked Questions 

Continue reading here for answers to frequent questions and problems. 


Latest IT News

for the latest IT News updates. 


Resources & Updates

Issues with email?

UNA's email filter, ProofPoint, is a replacement for Microsoft Outlook's built-in Clutter and Junk Folders. For instructions on disabling Clutter and Junk, check out our . The  section of our site also includes information about setting up Outlook/Office 365 on mobile devices, Office 365 features and more. 

For more information about managing ProofPoint and how it works, go to our .

Get Microsoft Office for Free! – Continue reading here for instructions on how to get Microsoft Office 365.

Internet Access on Campus – for details about Internet Access on Campus. 

Setup Email on Your Phone – for a video tutorial on how to setup email on your phone.  

Follow Us on Social Media - |

Creating a Conference Call – for instructions on how to create a phone conference. 


Alumni and Retirees who need to change their password can use any of the above methods -OR- can call or email the ITS Helpdesk:


ITS Helpdesk: On Campus and Remote Support

General Hours:

  • Monday through Thursday: 7:30 AM to 6:00 PM
  • Friday: 7:30 AM to 4:30 PM
  • Saturday: CLOSED
  • Sunday: Email Only

Location: Collier Library, Suite 152

Web Support

  • Employees:

Email Support

Phone Support

  • Monday-Friday (during normal operational days)
  • 8:00 AM to 4:30 PM
  • (256) 765-4865